How do we get it to you?
We aim to despatch orders within three to five working days of placement.
All shipping times are dependant on stocking levels and availability.
All deliveries to mainland UK are FREE.
For all enquiries outside the UK please email us on firstname.lastname@example.org.
Parcels valued under £50 are sent First Class for a speedier delivery.
Parcels above £50 and under £100 are sent by Royal Mail Signed For.
Parcels over £100 are sent by Royal Mail Special Delivery.
Click and Collect
Click and collect lets you shop in a way that suits you. Simply select the item you would like to purchase and add this to your basket. If available, select the click and collect option. We will send you an email to let you know once it is ready for you to collect from our Sudbury store.
Some items will be excluded from this service and the click and collect option will be unavailable.
We always endeavour to get your order to you as soon as possible, however stock availability can be an issue and if this is the case, we will always email you within 24 hours. If you require any further information on our delivery service, please get in touch through our contact us page.
Faulty or damaged
In the unfortunate instance that the goods that you receive are damaged or faulty, please notify us within 28 days of receipt of the items, in accordance with the Sale of Goods Act. You may notify us via:
- Contact us form
- Telephone on 01787 881181
- Email to email@example.com
- Post to: 2 Borehamgate, King St, Sudbury Suffolk, CO10 2EG
Please return the item(s) in the condition in which they arrived with you in their original packaging (where possible). You will then be sent a replacement or a refund, as required.
Should you require a refund, you will be refunded the original cost of the item, as well as the postage cost of returning the faulty item(s) to us using Royal Mail. Please ask for a receipt and proof of postage from Royal Mail when returning items to us. We will process the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.
Please be aware that for hygiene reasons, we are only able to accept returns of pierced earrings if the item is faulty.
Let us know
Our aim is always to deliver the best possible customer service and understand communication is key. If we have a problem we will let you know and hope that you will do likewise.
If you have changed your mind about your purchase, you can cancel your purchase within 14 calendar days without giving any reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The cancellation period will expire after 14 calendar days from the date of delivery. Please note that for Health and Safety and hygiene reasons, this cancellation policy does not apply to pierced earrings.
If you wish to cancel a recent purchase, you must inform us of your decision to cancel by a clear statement through:
Please ensure that you include your name and an order number in the package with the returned item so that we are able to identify the sender and therefore to process your refund.
We will communicate an acknowledgement of receipt of your cancellation in an email as soon as possible.
Refunding cancelled items
If you cancel your purchase with us, we will reimburse all payments received from you with relation to this particular purchase.
We reserve the right to make a deduction from the reimbursement to you for loss in value of any goods supplied if the loss is the result of wear and usage by the customer. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items. You can examine the goods as you would in a shop but you must not have used them. Whilst the goods are in your possession you must take reasonable care of them and ensure they are acceptable for re-sale.
We may withhold reimbursement until we have received the goods back. We will process your refund without delay and no later than 14 days after the day we receive the item from you.
We will process the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
Please note that you will have to pay the direct (postage) cost of returning the goods to us. It is recommended that you obtain a proof of postage from Royal Mail when returning items, as it is up to you, the customer, to prove that goods have been returned in the event of items being lost or damaged by the postal service in returning items to us.
Images and Descriptions
We make every effort to ensure that all descriptions of our products on the website are accurate.
Whilst we have endeavoured to reproduce the actual colours of the materials through professional brand supplied photography on this website, please note that as a result of differing screen resolutions, the age and computer technologies of the equipment used for viewing the images, actual colours may differ slightly from their on-screen representation.
Items on your screen are not shown at actual size. All dimensions given in the product descriptions are approximate.
Custom and bespoke orders
We welcome your custom and bespoke orders. As these items are made to your specific requirements, please note that we cannot offer refunds on custom or bespoke orders unless faulty.