Our aim is always to deliver the best possible customer service and understand communication is key. If we have a problem we will let you know and hope that you will do likewise.
We are very happy to discuss your return queries either by emailing email@example.com or through the contact details on our contact us page.
Standard delivery: 3-5 working days
Non standard delivery: 7-10 working days
Special order items: 4-6 weeks
For all enquiries outside the UK please email us on firstname.lastname@example.org.
If you change your mind about your purchase, you can cancel your purchase within 14 days. Similarly, if you receive an item that is damaged or faulty, please let us know as soon as possible and we can arrange a replacement or refund.
For more information, view our Delivery and Returns page.
This depends on the item. We aim to despatch orders within three to five working days of placement. All shipping times are dependant on stocking levels and availability.
We will send you an email to let you know once it is ready for you to collect from our Sudbury store. We always endeavour to get your order to you as soon as possible, however stock availability can be an issue and if this is the case, we will always email you within 24 hours. If you require any further information on our delivery service, please get in touch through our contact us page.
You can deliver the item to a different address to the payment card you are paying with. The item of jewellery will be wrapped in Jonathan Lambert packaging however, we are unable to add any personal messaging to your gift. We recommend receiving the item of jewellery yourself and then giving it to the person or sending it to them as a gift.